Product Manager, Expense Operations

Location:Palo Alto, CA or San Francisco, CA


We’re looking to bring on a Product Manager, Expense Operations who will be an expert on our users, our product, and our key product audiences. As the critical interface between our PDE (product, design, engineering) and field teams (sales, marketing, customer success, support), you will work with one or more product managers and partner with them to operationalize the feedback we hear from our customers, ensure successful product launches and coordinate amongst our stakeholders. In addition you will support our Product Excellence team in improving product-lifecycle processes and streamlining critical and routine tasks in Product Management.

The ideal candidate is someone who thrives in a high growth environment and easily adjusts to rapid changes in people, process, and product. You have the technical chops to debug a complex product experience while maintaining the perspective of why the product feature matters. You are able to effectively translate broad business requirements into actionable engineering requirements, and vice versa. 

Ultimately, you believe in the power of empathy to bring different perspectives to the same table and are committed to helping  deliver an amazing customer experience through your incredible cross-border, cross-functional stakeholder engagement expertise.

What You’ll Do:

  • At the heart of your duties, you will surface, prioritize, test, rollout, and iterate on products. More specifically:

    • Product Feedback (50%)
      • Help field teams (sales, marketing, customer success, support) identify root causes for product bugs and resolve those issues with urgency for our clients
      • Strategically prioritize bug and product change requests based on issue volume, users impacted, revenue impact, and other relevant metrics. 
      • Flag, define and strategically manage the prioritization of product bugs for resolution with engineering
      • Identify problem areas impacted by the product post-launch
      • Track core business metrics related to the product (adoption, impact on performance)
    • Product Program Management (20%)
      • Identify and coordinate the interdependencies among projects, products, and other important strategic initiatives across the organization 
      • Assess product-market fit requirements for new products, enhancements and emerging markets through internal and external research and effective data analysis
      • Program manage product changes across various Product teams to ensure the product-market fit requirements are delivered on-time and to specification
      • Serve as a technical champion of key product domains and operationalise QA and subsequent rollout of planned beta programs
    • Enablement and Change Management (20%): Act as the cross-functional partner to Engineering, PMM, Change Owners and our customer-facing teams (Customer Success, Marketing, Sales, Support) by understanding, documenting and communicating all upcoming product features and user experience changes.
    • Product Excellence (10%): Refine, document and communicate cross-team processes, standards and performance metrics; maintain templates, guidelines, references, and resources for Product Managers.
    • Be able to troubleshoot complex technical concepts in our platform like external integrations with payment providers, merchants, distinguish client and back end issues, user profile management, and expense tool integrations.
    • Understand technical dependencies and communicate necessary changes to Engineering counterparts

What We’re Looking For:

  • 4+ years experience in product, operations, or data-driven customer success in a technology company
  • Effective communication, both verbal and written, to every audience
  • Empathize with customers, users and stakeholders
  • Strong interest in technical software and great problem-solving skills 
  • Creative, solutions-driven person who acts independently whilst keeping cross-functional teams aligned
  • Excellent organizational skills to manage multiple concurrent projects with varied stakeholders
  • Ability to easily create and build relationships across varied teams, in varied locations and time zones, both internally and externally, whilst challenging the status quo
  • Fintech experience with: payments, procure to pay, credit/debit cards, acquiring, issuing bank transfers and/or billing process is a plus
  • Self driver who can dive deep into complex problems and drive a team to deliver solutions
  • Excellent project management skills

The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.

For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

Pay Range
$112,000$190,000 USD

Navan About Us

Navan is the all-in-one solution that makes travel easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.

Navan’s investors include such visionaries as Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans. In February 2022, Navan announced its acquisition of Berlin-based travel management company, Comtravo, which was closely followed by the addition of leading Scandinavian travel agency Resia AB, the group’s third acquisition in nine months following the acquisition of Reed & Mackay in May of 2021.

At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you’ll have the resources, tools, and training you’ll need to do the best work of your life.

Our Benefits

We realize benefits are important as they support keeping you at your best at all times. Our benefits are here for you if you get sick or hurt, help you save for now and later, encourage you to take time off work and travel, and provide perks specific to being a Navan employee both in and out of the office.

Workplace Policy

Navan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in office spaces that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week or 12 days a month in-office. Please expect this policy for all roles that are tied to an office.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.


Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.

If you need any assistance or accommodations due to a disability, you are welcome to email us at [email protected].

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